Terms and conditions of use

Article 1 : Subject

The present general conditions of sale specify the rights and obligations of the buyer towards the products sold in the electronic catalogue https://gemology-india.com, as part of a distance selling system.
The contract established in the event of an effective order within the framework of and according to the terms outlined in the current general conditions of sale, results from the regulations of distance selling, such as they are notably the result of the Consumer Code, as well as the specific measures outlined below.
An order implies the irrevocable adherence to the general conditions of sale.
The client claims to have the capacity to conclude the present contract, that is, to have the legal majority and to not be under guardianship or legal guardianship.

Article 2 : Identification of the author of the offer
The author of the offer is:
Normandia Traders Limited
CIN : U51909MH2016PTC286143
Customer service: gregory@gemology-india.com

Article 3 : Products
The products for sale are those which feature on the website https://gemology-india.com on the day that the client consults the site.
https://gemology-india.com does not sell any products which are second hand, faulty or of a quality inferior to the standards offered on the market.
We draw the client’s attention to the fact that the photographs showing our products may turn out to be slightly different from reality due to the client’s screen settings and the lighting when the photos were taken.
Furthermore, as it concerns hand-crafted creations, the articles may present ‘finishing’ irregularities, differences in size and/or colour inherent to this type of fabrication which cannot be considered to be major defects. The responsibility of the seller cannot be called into question, the validity of the order cannot be affected by the above.
In all eventualities, the presentation photos of the products on offer in the electronic catalogue https://gemology-india.com are not contractual, and they cannot make the seller liable to the buyer.

Article 4 : Prices
The prices displayed are indicated in US dolar, all Indian taxes included, excluding delivery expenses, order processing expenses and wrapping expenses.
The price must be paid in full when placing the order. The seller reserves the right to modify at any time the sale price which appears on the electronic catalogue, with the exception of any product which has been sold for the price displayed on the website https://gemology-india.com .
In the case of a product delivery outside of the Indian territory, the border crossing tariffs and formalities are the exclusive responsibility of the client, unless otherwise specified. The client therefore promises to check the importation possibilities of ordered products in relation to the territory of the country of delivery.

Article 5 : Orders
The buyer will need to identify himself or herself by filling in the order form offered by the website and following the instructions.
After having checked the content of the order, as well as its total cost (products ordered, forwarding fees, optional choices), and corrected possible errors, the buyer will then confirm it definitively. This confirmation is tantamount to the conclusion of the contract.
Once the contract has been concluded https://gemology-india.com will send a receipt of the order to the buyer, by e-mail, containing a summary of the information registered on the order form.
The language used to conclude the contract with gemology-india.com is English.

Article 6 : Means of payment
To pay the prices of the products and the forwarding fees, the buyer is to follow the terms indicated on the order form.
The payment for purchases can only be made via PAYPAL by credit card or bank card. The buyer will need to transmit his or her bank card number, according to card type, the expiry date of the card, as well as the security number (3 figure number which is at the back of the bank card).
The buyer guarantees to the seller, during the validation of his or her order form, that his or her situation is legal in regard to the payment card issuer.
The financial information will be transmitted, by means of an encryption protocol, to PAYPAL or to other banks providing services related to electronic distance payments, without third parties being able to have access to it.

Article 7 : Delivery
The ordered product is delivered by post or by an independent transporter, depending on the nature of the ordered product, and by the exclusive initiative of the seller, to the address on the order form of the buyer. This address may differ from the address of the person who paid.
Our jewellery is mainly made in a traditional way ‘by hand’ at our workshops in Paris. The majority of our jewellery is only made by command. Also the pieces that the buyer may wish to purchase are unlikely to be in stock, but can be specially made by our workshops at the buyer’s request. The buyer’s attention is therefore drawn to the fact that the delivery times may vary from 2 to 5 weeks depending on the time of year and the complexity of the works requested.
https://gemology-india.com delivers throughout the European Union and the rest of the world. For all countries outside of the European Union, delivery is made on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase.
gemology-india.com does not deliver to PO Boxes.
In the event of damage, the buyer is responsible for listing all necessary objections clearly and accurately on the delivery order, a copy of which is addressed by post or by the transporter to the buyer. In this respect, it lies with the buyer to verify the contents, the conformity and the state of the product on delivery. This verification should take place once the buyer, or a person duly authorised by the buyer, has signed the delivery order presented by the postmaster or by the transporter.
Despite the care taken in preparing orders, it may be that a product is missing from an order, or that an error occurred during its preparation. If you notice such an error, please let us know by sending an e-mail to gregory@gemology-india.com within a maximum of 48 hours following receipt of the order.

Article 8 : Right of retraction
In accordance with the clauses of article        of the consumer code, the buyer has a 7 clear day deadline, including the day of the delivery, to return the product to https://gemology-india.com for reimbursement, without any penalties apart from return costs.
If this deadline of 7 days expires on a Saturday, Sunday, national holiday or day off, it is extended until the first working day that follows.
The buyer will inform https://gemology-india.com by e-mail of his or her intention to return the product, before the 7 day deadline has expired, to the following address: gregory@gemology-india.com.
https://gemology-india.com will however only accept the exchange and reimbursement of jewellery if all the conditions stipulated below are respected:
The buyer informs the seller of his or her intention to return the product within the deadline period outlined in the 3rd paragraph of the present article
The product must not have been opened, worn, dulled, changed, cleaned, or damaged.
The product must be returned in its original packaging accompanied by the invoice.
The returned products are handed over by the buyer to the courier within the 7 days following their receipt.
In the event where the return of the product by the buyer is due to an error by https://gemology-india.com such as a product missing from the order or the receipt of the wrong product (subject to article 3 of the documents herein) or a defect in the product’s fabrication, https://gemology-india.com promises to replace the missing or faulty product.
The buyer will need to report the error by e-mail to gregory@gemology-india.com within a maximum of 48 hours following receipt of the order.
The buyer who will have exercised his right of retraction within the conditions of the present article will be reimbursed within 30 days from the date on which https://gemology-india.com was aware of the exercising of his or her right of retraction.
No reimbursement can take place to the benefit of the buyer who has not exercised his or her right of retraction within the conditions of the present article. In this case the buyer will only be able to claim his or her expenses, on the return of the product bought such as it will have been received before by https://gemology-india.com .

Article 9 : Customer Services
For all information requests or complaints, the buyer may contact customer services at the following address: gregory@gemology-india.com

Article 10 : Personal information
The transmission of information on the website https://gemology-india.com operates within a secure context which respects the formalities in force on the Internet.
Bank card numbers are not kept on the website https://gemology-india.com but on the secured website of our banking establishment.
https://gemology-india.com promises to not divulge the information to third parties. The information is confidential and will only be used to process the order.

Article 11 : Applicable Law
The general conditions of sale and the present contract are governed by Indian law.

Article 12 : Modifications and Updates
The general conditions of sale are regularly modified, notably in view of possible changes to standards. The new general conditions of sale will apply on the date of their publication on the site https://gemology-india.com.

Privacy Policy

The transmission of information on the website https://gemology-india.com operates within a secure context which respects the formalities in force on the Internet.
https://gemology-india.com is committed to protecting your privacy. All personal information you provide during registration is used to process your orders or to contact you regarding a particular transaction. https://gemology-india.com promises to not divulge the information to third parties. All information is treated seriously and with full respect to your privacy. https://gemology-india.com guarantees the information you enter will not be disclosed to any outside organization or third party. We may use your contact information to contact you about new products, features or special promotions. If you do not wish to receive such communications, please contact us. Should you forget your password, we will email you a new temporary password. Upon receiving your new temporary password, you may change it by going to “Sign in”.
This site is controlled and operated by https://gemology-india.com.  https://gemology-india.com reserves the right to make changes to the information on this site and the services described therein, at anytime without notice.